Avixio drafts a personal reply to every new review and texts it to you. You read it, you approve it: it's published on Google. Nothing goes out without your approval.
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Demo: pick a review
ExampleGreat welcome and the pizzas are amazing! Light, generously topped dough. We'll be back with the family soon.
Reply suggested by Avixio
Thank you so much, Sophie, for this lovely review! The whole team is delighted you enjoyed our pizzas and our welcome. See you soon for your next family visit!
Rating, review volume, response time and recurring topics: the essentials on one screen, for one location or all of them.
Reviews received
28
+16.7 %vs the previous 3 months
Average rating
4.4 / 5
+0.2vs the previous 3 months
Response rate
96.4%
of this period's reviews have a reply
Average response time
3 h 30 min
between the review and the reply
Reviews received and average rating, week by week
| Period | Reviews received | Average rating |
|---|---|---|
| Week of July 13 | 1 | 5 |
| Week of July 20 | 2 | 4.5 |
| Week of July 27 | 2 | 4 |
| Week of August 3 | 1 | 5 |
| Week of August 10 | 3 | 4.3 |
| Week of August 17 | 2 | 4.5 |
| Week of August 24 | 3 | 3.7 |
| Week of August 31 | 2 | 4.5 |
| Week of September 7 | 3 | 4.7 |
| Week of September 14 | 2 | 4 |
| Week of September 21 | 2 | 5 |
| Week of September 28 | 3 | 4.3 |
| Week of October 5 | 2 | 4.5 |
Topics most often praised
Topics most often criticized
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From review to published reply, in four steps
A customer posts a review
Avixio gets it as soon as it appears on your Google listing.
The AI drafts a reply
A reply that fits the review: thanks, apologies, useful details.
You approve it by SMS
One link, one glance: publish it as is, edit it, or ignore the review.
It's published on Google
Your reply appears under the review, in your business's name.